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How elang800 Handles Your Personal Data

This privacy policy tells you exactly what data we collect when you use elang800, how we store it, and what rights you have over it.

Account data kept secureDANA, OVO, GoPay payment info handled with careNo data sold to third partiesYou can request access or deletionContact us any time for data queries

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, specific measures to protect the data tied to your account and your payment methods. Here is how each area works in practice.

Payment Data Handling

When you transact via DANA, OVO, or GoPay, only the reference details needed to verify the transaction are stored on our side. Full wallet credentials are never held by us.

Cookies and Session Tracking

We use session cookies to keep you logged in across mobile and desktop. Analytics cookies are anonymised. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Account access is protected by OTP verification sent to your registered mobile number. Suspicious login attempts trigger an automatic hold, and you will be notified via email or in-app alert.

Data Retention and Deletion

We keep your account data for as long as your account is active or as required by applicable law. Once you request deletion and any legal hold period expires, your data is removed from active systems.

Data We Collect and Why We Use It

elang800 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, email address, and the payment details you use to transact via DANA, OVO, or GoPay. We also gather session data like your device type, browser, and login timestamps to

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keep your account secure and detect unusual activity. Transaction records tied to your DANA, OVO, or GoPay wallet are retained as required for financial record-keeping and fraud prevention. We do not collect more than we need, and we do not share your personal data with third-party
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advertisers. Usage data — such as which pages you visit and how long you stay — is collected in anonymised form to help us improve navigation. Any data shared with payment processors like DANA, OVO, or GoPay is governed by those providers' own privacy terms as
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well as ours. Your data is stored on secured servers, and access is restricted to authorised staff only. We process your data on the legal bases of contract performance, legitimate interest, and legal compliance, depending on the context of the data in question.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy Rights

If you have a question about your data, want to correct something on your account, or need to submit a deletion request, our support team is here to help. Reach out through any of the channels below and quote your registered account email so we can locate your records quickly.

Live Chat Open the chat widget from your account dashboard. Our support team handles data and privacy queries alongside regular account help.

Email Support Send your privacy request or data query to our support email address. Include your registered email and the specific action you are requesting.

Account Settings Log into your elang800 account, go to Settings, and use the data request form to submit access, correction or deletion requests directly.

Privacy Policy Questions You May Have

These are the questions we hear most often about how we handle your data. If your question is not here, contact our support team through live chat or email.

We collect your name, email, registered mobile number, and the payment reference details from your DANA, OVO, or GoPay transactions. Device and session data is also collected in anonymised form.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who help us run the platform under strict confidentiality terms.

Log into your account, go to Settings, and submit a data access request. Alternatively, email our support team with your registered account address and we will respond with the details we hold.

Yes. Submit a deletion request via your account settings or through email support. We will process it once any legally required retention period has passed and confirm when the deletion is complete.

Your data is kept for as long as your account remains active and for any period required by applicable law after closure. We do not retain data beyond what legal and operational obligations require.

Transaction references tied to DANA, OVO, or GoPay are retained for the minimum period required for financial compliance. After that, they are removed from active records as part of our standard deletion process.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How elang800 Handles Your Personal Data

Data Handling, Cookies and Account Security

Payment Data Handling

Cookies and Session Tracking

Account Security Measures

Data Retention and Deletion

Contact Us About Your Privacy Rights

Privacy Policy Questions You May Have

01 What personal data does elang800 collect from my account?

02 Does elang800 share my data with third parties?

03 How do I request access to the data you hold about me?

04 Can I ask elang800 to delete my personal data?

05 How long does elang800 keep my account data?

06 What happens to my payment data if I close my account?

Privacy Policy

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