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Account Terms You Should Know Before You Start

elang800 operates under terms designed for clarity — your account, your payment activity via DANA, OVO, or GoPay, and your data are all governed by the conditions on this page.

Account TermsData & PrivacyJurisdiction NoticeDANA / OVO / GoPay ContextIndonesia-Eligible Regions
elang800 Account Terms You Should Know Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how our terms apply to your account, a payment dispute involving DANA or OVO, or a data request, our support team handles these through the channels below. We aim to respond to legal and account-related queries within the timeframe noted on each channel.

Live Chat The fastest path for account-specific queries. Open the chat widget from your account dashboard and select the legal or account support topic to reach the right team.
Email Support For written legal queries, data requests, or formal disputes, email our support address shown in your account settings. Include your registered wallet name for faster handling.
Account Help Centre The Help Centre inside your account area covers common legal queries — from account closure steps to how to submit a payment dispute for a GoPay or OVO transaction.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data is stored in line with the access and retention rules described here. We collect only what is needed to operate your account, verify your identity, and process payments through DANA, OVO, or GoPay. We do not sell personal data to third parties. Cookies on our site are used for session continuity and fraud detection — not for advertising profiling. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account closure at any time through the support channels above.

Data Retention

We keep account and transaction records for the period required under applicable law. After that period, data is deleted or anonymised from our active systems.

Cookie Use

Session cookies keep your login active across mobile and desktop. We do not use third-party advertising cookies. You can clear cookies from your browser without losing your account.

Account Security Steps

Login requires OTP verification on new devices. If you suspect unauthorised access, contact us immediately via live chat and we will freeze account activity while we investigate.

Data Request Process

To access, correct, or delete your data, submit a request via email support with your registered DANA, OVO, or GoPay wallet number as identity confirmation.

Common Questions About Our Terms and Policies

These are the questions we get most often about account rules, data handling, and legal conditions. If your question is not covered here, reach out via live chat or email support.

Yes. The same terms apply whether you access your account from a mobile browser or desktop. Device type does not change which legal conditions govern your account activity.

Our team will contact you before processing the withdrawal. You will need to verify identity through the support channel. This is standard procedure, not a penalty or account restriction.

Yes. Email us with your registered wallet number — DANA, OVO, or GoPay — as identity confirmation. We will respond with the data we hold within the timeframe set by applicable law.

Submit your dispute via email support, including the transaction date, payment method used, and the amount in question. Our team will review and respond in writing.

Access depends on local law and is available only where permitted in your region at the time of use. We do not make claims about legality in specific cities or provinces.

We flag material changes in your account notification area. Continuing to use your account after that notification is treated as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.